FAQ

S4U offers homey apartments for an authentic stay in New York City.

Latest questions

How can I book an apartment?

Simply click on our "request to book"-button and send us a message about the apartment you are interested in. You can also send a general inquiry and we will find the most suitable apartment for your needs. Afterwards we will send you a lease agreement with all our terms and conditions included.

Can I pay on a monthly basis?

Yes. Upon signing the lease agreement a non refundable down payment in the amount of the first month rent is due. On check-in, a refundable security deposit + utility fee for the first month + cleaning fee is due. Due no later than upon each monthly anniversary of the Check In date, is an amount equal to the lesser of one month rent + monthly utilities.

Can I cancel my booking?

In the event that the Guest needs to cancel the reservation before arrival, the Guest shall forfeit any Deposit or prepayment made to S4U. S4U reserves the right to cancel any reservation prior to the check in time due to circumstances beyond its control, in which case S4U shall refund the Initial Deposit to the Guest.

When can I check-in/ check-out?

Check in is after 3:30PM and check out is before 11AM. Should you stay beyond the dates and times indicated you will be charged triple the daily rate. Should you require an early check in or late check out, please let S4U know as soon as possible so that S4U can use its best efforts to accommodate your needs. Unless a late check out is arranged, a $50/hour fee will be charged for each hour (or portion thereof) past the required checkout time.

How does the Check-In work?

Our greeter will meet you at a coffee shop close to the apartment (walking distance). You can wait inside, in case you are arriving earlier. Our greeter will handover the keys and walk with you to the apartment building. The greeter will show you the apartment and explain how to use the WIFI, turn on the TV, heater, stove. The greeter can also answer any other question you have about the apartment or the neighborhood.

When will I know the exact address?

You will receive the address after the booking has been confirmed by both parties. We don't share the exact addresses of our apartments due to security reasons and protection of our current tenants. The address we provide before booking is already pretty precise.